Refunds and cancelling

1Try it before you pay

This is the point of the free week: you should know whether the desk is worth it before any money changes hands. Use it properly — load your products, look at your markets, open the buyer lists.

2Cancelling

Tell us on WhatsApp or by email. There is no form to find and no reason to give. We stop the next payment straight away and confirm it in writing.

Your desk keeps working until the end of the period you have paid for. Cancelling on day 3 of a paid month does not switch you off on day 3.

3If you paid for a month

Cancel whenever you like and the desk runs to the end of that month. We do not refund part of a month, because you had the desk for it.

4If you paid for a year

5If the desk is broken

Different rule, and a fairer one. If something is genuinely not working, tell us. If we cannot fix it within 7 days:

• You get the days back on your subscription, or
• Your money back for the unused part — your choice, not ours.

This applies whether you paid for a month or a year, and whenever it happens.

6If we change the price or the terms

You can stop, and we refund the unused part of anything you paid in advance. Changing the deal after you have paid for it is our problem, not yours.

7How to ask

• WhatsApp — +20 11 5211 7994
• Email — support@treveqio.online

Tell us the company name on the account. We answer within 2 working days, usually the same day.

8How the money comes back

To the same card you paid with. We cannot send it anywhere else — that is the card networks’ rule, not ours.

We start it within 2 working days of agreeing it. Polar and your own bank then take 5 to 10 working days to put it back on your statement. That part is out of our hands, and it is normal for it to feel slow.

9Please ask us before you call your bank

If you do not recognise a charge, it will be from Polar — they take the payment for us, so that is the name on your statement, not TREVQIO.

If something is wrong, one message to us fixes it in a day. Asking your bank to reverse it instead takes weeks, costs us a fee whichever way it goes, and locks the account while it is open. We would much rather just give you your money back.

10What happens to your data

Nothing is deleted when you stop. The desk pauses and keeps everything exactly as you left it, so if you come back it is all still there. If you would rather it were removed, say so and we remove it — see the privacy page.